Customer Success

Customer Success Specialist

Noida, IndiaEntry level

You'll help customers move from signing up to using Mulltiply confidently in their day-to-day business. This is a hands-on role that combines understanding a customer's business, preparing accurate data, coordinating onboarding, testing real workflows, and providing ongoing support after launch. Your goal is not simply to close a support ticket. It is to help the customer get value from the product.

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What you'll do

Understand each customer's business: their products, selling units, pricing, customers, order flow, and day-to-day challenges.
Help customers collect, clean, and prepare product, price, inventory, and customer data for onboarding.
Coordinate platform setup and work with internal teams to resolve missing information or configuration issues.
Test realistic WhatsApp conversations and business workflows before launch. Check the results and document issues clearly.
Train business owners and their teams to use Mulltiply confidently, using clear language and practical examples.
Coordinate go-live, follow up on pending tasks, and keep customers informed about progress.
Support customers after launch, track adoption, identify recurring difficulties, and help them use the product effectively.
Maintain accurate customer notes and turn recurring feedback into clear inputs for product and engineering.

What you'll bring

Clear spoken and written communication, with the ability to explain a process patiently in Hindi and English.
Comfort working with spreadsheets, organizing data, and spotting missing or inconsistent information.
A genuine interest in understanding how a business operates and how software can make its work easier.
Attention to detail, dependable follow-through, and the confidence to ask questions when something is unclear.
A willingness to learn the product and take responsibility for customer outcomes.

Helpful, but not a must

Exposure to customer support, onboarding, business operations, B2B sales, accounting software, or ERP tools is useful, but it is not essential for every early-career applicant. Relevant internships, projects, or hands-on business experience are welcome.

What success looks like

Customers have complete, accurate data and understand what is needed to get started.
Business workflows are tested, onboarding issues are tracked, and customers are ready before go-live.
Customers know how to use Mulltiply after launch and receive clear, timely follow-through.
Customer feedback is documented well enough for the product and engineering teams to act on it.

Why this role matters

A product only creates value when people can use it with confidence. You'll help bridge the gap between what Mulltiply can do and what a customer actually needs in their business.

Curiosity, care, and follow-through can take you a long way here.

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